Tag Archives: RES Software

APR
16
bob You may have read in the media about serious security vulnerability in the OpenSSL libraries nicknamed "Heartbleed". About Heartbleed The following is a snippet from heartbleed.com on the Heartbleed bug. The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs). heartbleed The Heartbleed bug allows anyone ... READ MORE>>
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APR
10

Michel RothPasswords are the most common form of authentication in the world. They are easy, require little training, and present few technical challenges. However, passwords are also prone to user error and can be one of the most expensive burdens on IT service desks. In fact, Gartner estimates that “in a non-automated support model, password reset costs range from $51 (best case) to $147 (worst case) in labor alone” and that “password reset requests make up 10% - 30% of all help desk calls”.

Thankfully, the RES Suite 2014 enables enterprises to offer self-service password management, eliminating the service desk’s involvement and dramatically reducing cost for ... READ MORE>>
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APR
09
Diana headshotWe are excited to be a part of the ServiceNow ecosystem! Integrating with one of the fastest growing technology companies in North America, with a market cap of more than $9 Billion, we are ready to help meet the challenges of customers seeking that modern enterprise IT Service Management platform. We at RES Software are proud to be a Certified ServiceNow Integration Partner, as we are committed to growing smart and strategic partnerships to better meet the needs of our customers.

What do RES and ServiceNow have in common? I would say we share a common mindset around customers. We at RES Software have built our design philosophy ... READ MORE>>
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MAR
20
From shopping cart to message center, journey through the RES IT Store self-service web portal with this handy infographic. Click here for more slideshare from RES ... READ MORE>>
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MAR
12
Zander-newWe at RES Software believe the users of IT deserve a great IT experience and that IT professionals should focus less on fire-fighting and more on innovation. IT needs to stop managing users and start providing services for IT consumers. By controlling the operational lifecycle of IT services, IT will be able to predict what each user needs to consume, deliver those services, and automatically return them when they are no longer needed. Giving consumers a one stop shop for all of their IT needs. RES Software and IBM have been working together on solving these challenges. If you plan to attend the biggest global event for the ... READ MORE>>
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