On Wednesday the 6th Feb we released RES Workspace Manager 2012 SR2. Here follows a brief overview of what you can expect to find. However, if you want to know more details, please download the release notes from our Support Portal. This Service Release was a much anticipated release for our Citrix community, as it includes many new features that you have been waiting for! I would like to dedicate this part of the release to my friend and colleague Frode Kipperberg who looks after Norway – Frode has been by far the most vocal about including these Citrix enhancements!

• Citrix XenApp 6 and 6.5:

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Home away from home. I think it a rare occurrence when someone could have had multiple careers like I have, yet one thing remains the same; my frequent trips to the Microsoft campus in Redmond Washington. I would say that I started coming here with a steady frequency back in 2004 when I spent a week at SEATAC airport working for Softricity. Back in those days I was a Hilton points guy.

Then I went to Marriott attaining Gold status, which is nothing when compared to my friend Steve Campbell who is lifetime platinum status. The past several years, I have been a frequenter of the ... READ MORE>>

This is the third post in a series about ITaaS. The posts walk IT admins through the steps of enabling true ITaaS, starting from the last step. This post will cover the importance of service enablement and service delivery.

By Adam Stockley, Pre-sales Consultant, RES Software

As I explained in my previous post, when describing the configuration of services within the catalog, simply installing an application is not necessarily enough for the full enablement of a service. And what about services that don’t actually require installation in order for them to work?

Service Enablement

Technology that is deployed ... READ MORE>>

Last week, I kicked off my blog series on IT as a Service. Check out part 1 here to learn why ITaaS should be a critical part of your IT strategy. This post will explore chargeback and service catalogs — two of the final steps in achieving a truly service-oriented delivery model.

By Adam Stockley, Pre-sales Consultant, RES Software

Sometimes, understanding the final piece of a puzzle helps you make the right decisions along the way. While chargeback is a critical part of ITaaS, its success is dependent on the previous steps you take in building an ITaaS model.

Chargeback In ... READ MORE>>

This post is the first in a series surrounding IT as a Service (ITaaS) and what it means to today’s IT managers. This series kickoff times with the availability of RES Automation Manager 2012. RES Automation Manager lays the foundation for organizations to introduce ITaaS.

By Adam Stockley, Pre-sales Consultant, RES Software

“Cloud” and “Consumerization of IT” have been the focus of many discussions recently. How are these defined? What do they mean? Most importantly for me, how do they impact what I do every day as a pre-sales guy at RES Software?

I’d argue that both terms have their grounding ... READ MORE>>