This is the fourth and final post in a series covering ITaaS. Catch up here, as I start from the end of the ITaaS spectrum, giving IT admins a comprehensive view of how all the pieces of ITaaS  must come together for a successful transformation.  This post will cover the first step in the process, the crucial discovery phase.

By Adam Stockley, Pre-sales Consultant, RES Software

Discovery The first step in any transformation is to understand exactly what you are dealing with today. IT infrastructures are complex, and in many cases, the requirement for flexibility has led to an ad-hoc, unstructured approach to ... READ MORE>>

This is the third post in a series about ITaaS. The posts walk IT admins through the steps of enabling true ITaaS, starting from the last step. This post will cover the importance of service enablement and service delivery.

By Adam Stockley, Pre-sales Consultant, RES Software

As I explained in my previous post, when describing the configuration of services within the catalog, simply installing an application is not necessarily enough for the full enablement of a service. And what about services that don’t actually require installation in order for them to work?

Service Enablement

Technology that is deployed ... READ MORE>>

Last week, I kicked off my blog series on IT as a Service. Check out part 1 here to learn why ITaaS should be a critical part of your IT strategy. This post will explore chargeback and service catalogs — two of the final steps in achieving a truly service-oriented delivery model.

By Adam Stockley, Pre-sales Consultant, RES Software

Sometimes, understanding the final piece of a puzzle helps you make the right decisions along the way. While chargeback is a critical part of ITaaS, its success is dependent on the previous steps you take in building an ITaaS model.

Chargeback In ... READ MORE>>

This post is the first in a series surrounding IT as a Service (ITaaS) and what it means to today’s IT managers. This series kickoff times with the availability of RES Automation Manager 2012. RES Automation Manager lays the foundation for organizations to introduce ITaaS.

By Adam Stockley, Pre-sales Consultant, RES Software

“Cloud” and “Consumerization of IT” have been the focus of many discussions recently. How are these defined? What do they mean? Most importantly for me, how do they impact what I do every day as a pre-sales guy at RES Software?

I’d argue that both terms have their grounding ... READ MORE>>

Happy New Year. Recently I guest blogged on VMBlog.com about the upcoming year in our industry and what it means to the RES portfolio. Here are some highlights.

With the increasing adoption of devices such as smartphones, tablets, touch sensitive screens and sub compact, ultra portable hardware, enterprises are going to realize that their employees are using these to access data and applications throughout the day. Android, Windows 7 (with the launch of Windows 8) and iOS all have enterprise and consumer experiences people desire. The biggest point of disruption to the IT department is Christmas, as new technology floats into the hands of corporate users. ... READ MORE>>