Tag Archives: ITaaS

MAR
20
From shopping cart to message center, journey through the RES IT Store self-service web portal with this handy infographic. Click here for more slideshare from RES ... READ MORE>>
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FEB
13
Zander-newIn my previous blog post, 4 Faults with IT as a Service and How to Avoid Them, I recommended as a first step solution to start automating your daily IT activities as the foundation for ITaaS. But as stated, that’s only the foundation. Today I will explain how you can take ITaaS to the next level – by adding true value to your offering and elevate the IT department to a trusted service provider. The first three problems I identified in my last blog are that today, IT decides:
  • When the application is delivered
  • To whom the application is delivered
  • Why the application is delivered
In fact, the only ... READ MORE>>
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FEB
05
Klaus headshotThe RES Suite 2014 featuring the RES IT Store is now finished and available to the public. This is a milestone in the fulfillment of the vision of the RES Software founder and CTO, Bob Janssen and I know that Bob is bursting with pride. While this is a momentous occasion for Bob and everyone else at RES Software, it begs the question, “Why did we do it?” Why did we choose to focus on an automated way to deliver and return IT services versus? The answer is… it is what enterprises – our customers – need the most. Customer-Centered Solutions As a veteran of the software ... READ MORE>>
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JAN
08
"Power Is Nothing Without Control". A slogan Pirelli has been using for quite a few years now. In motorsports it's not just the amount of horsepower that determines whether you will win or lose a race.  You need traction as well to be able to corner or you'll end up in the track barriers. 10 minute setup! The same goes for RES Workspace Manager. While the initial installation and configuration is easy, with a bit of creativity you are able to create a very complex environment. RES Workspace Manager has many different tools to investigate various kinds of issues; some are more effective than others. One of the methods we at RES Software Support often ... READ MORE>>
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MAR
01
This is the fourth and final post in a series covering ITaaS. Catch up here, as I start from the end of the ITaaS spectrum, giving IT admins a comprehensive view of how all the pieces of ITaaS  must come together for a successful transformation.  This post will cover the first step in the process, the crucial discovery phase.

By Adam Stockley, Pre-sales Consultant, RES Software

Discovery The first step in any transformation is to understand exactly what you are dealing with today. IT infrastructures are complex, and in many cases, the requirement for flexibility has led to an ad-hoc, unstructured approach to ... READ MORE>>
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