Tag Archives: ITaaS

PatrikThis is the final post of my series on IT as a Service. In the previous posts (part 1 and part 2), I explained how to manage services from a ‘data center out’ perspective. In this post, I will shift focus to a ‘user in’ approach centering on the person consuming IT services. Once a service is launched, it becomes very difficult to control and secure. Why? It’s simple - users are no longer tied to a single computer behind a desk while desktops and applications are offered both physically and virtually (yes I know that virtual desktops have been around for ages through terminal services). Users are roaming. They ... READ MORE>>
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From shopping cart to message center, journey through the RES IT Store self-service web portal with this handy infographic. Click here for more slideshare from RES Software (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('794-EGN-208'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); ... READ MORE>>
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Zander-newIn my previous blog post, 4 Faults with IT as a Service and How to Avoid Them, I recommended as a first step solution to start automating your daily IT activities as the foundation for ITaaS. But as stated, that’s only the foundation. Today I will explain how you can take ITaaS to the next level – by adding true value to your offering and elevate the IT department to a trusted service provider. The first three problems I identified in my last blog are that today, IT decides:
  • When the application is delivered
  • To whom the application is delivered
  • Why the application is delivered
In fact, the only ... READ MORE>>
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Klaus headshotThe RES Suite 2014 featuring the RES IT Store is now finished and available to the public. This is a milestone in the fulfillment of the vision of the RES Software founder and CTO, Bob Janssen and I know that Bob is bursting with pride. While this is a momentous occasion for Bob and everyone else at RES Software, it begs the question, “Why did we do it?” Why did we choose to focus on an automated way to deliver and return IT services versus? The answer is… it is what enterprises – our customers – need the most. Customer-Centered Solutions As a veteran of the software ... READ MORE>>
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"Power Is Nothing Without Control". A slogan Pirelli has been using for quite a few years now. In motorsports it's not just the amount of horsepower that determines whether you will win or lose a race.  You need traction as well to be able to corner or you'll end up in the track barriers. 10 minute setup! The same goes for RES Workspace Manager. While the initial installation and configuration is easy, with a bit of creativity you are able to create a very complex environment. RES Workspace Manager has many different tools to investigate various kinds of issues; some are more effective than others. One of the methods we at RES Software Support often ... READ MORE>>
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