IT as a Service Part 4: Starting the Transformation

This is the fourth and final post in a series covering ITaaS. Catch up here, as I start from the end of the ITaaS spectrum, giving IT admins a comprehensive view of how all the pieces of ITaaS  must come together for a successful transformation.  This post will cover the first step in the process, […]

IT as a Service Part 3: Service Enablement and Delivery

This is the third post in a series about ITaaS. The posts walk IT admins through the steps of enabling true ITaaS, starting from the last step. This post will cover the importance of service enablement and service delivery. By Adam Stockley, Pre-sales Consultant, RES Software As I explained in my previous post, when describing […]

IT as a Service – Part 1: Starting from the End

This post is the first in a series surrounding IT as a Service (ITaaS) and what it means to today’s IT managers. This series kickoff times with the availability of RES Automation Manager 2012. RES Automation Manager lays the foundation for organizations to introduce ITaaS. By Adam Stockley, Pre-sales Consultant, RES Software “Cloud” and “Consumerization […]