RES Software released the RES Suite 2014, which includes the RES IT Store (including RES Automation Manager for desktops) and RES Workspace Manager, on February 3rd 2014.
While these solutions may seem familiar, here are five things most people don’t know about the RES Suite 2014, did you?
1. It Covers the Entire IT Services Life Cycle
Why did we bundle the different products into a suite? The answer is simple. Let’s look at how IT services are consumed in the following graphic.
- In steps 1 and 2 the RES IT Store qualifies users for services based on business rules and offers a service catalog to them for additional services
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