Tag Archives: automation

JUL
16
PatrikRES Software released the RES Suite 2014, which includes the RES IT Store (including RES Automation Manager for desktops) and RES Workspace Manager, on February 3rd 2014. While these solutions may seem familiar, here are five things most people don’t know about the RES Suite 2014, did you? 1. It Covers the Entire IT Services Life Cycle Why did we bundle the different products into a suite? The answer is simple. Let’s look at how IT services are consumed in the following graphic.
  • In steps 1 and 2 the RES IT Store qualifies users for services based on business rules and offers a service catalog to them for additional services
... READ MORE>>
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MAY
28

PalIf you’re a Mac fan boy like me then you probably remember those funny Apple commercials from a few years ago including, the PC Innovation Lab. (For a refresher, check it out below.)

Now my reason for referring to this video has nothing to do with mocking a PC (a Mac is a personal computer, is it not?), but I wanted to use this video as an example of what we do here at RES Software. This video is all about innovation that makes people’s lives easier and that is EXACTLY the principle what we follow at RES Software. Our objective is to better the user experience and reduce ... READ MORE>>
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FEB
13
Zander-newIn my previous blog post, 4 Faults with IT as a Service and How to Avoid Them, I recommended as a first step solution to start automating your daily IT activities as the foundation for ITaaS. But as stated, that’s only the foundation. Today I will explain how you can take ITaaS to the next level – by adding true value to your offering and elevate the IT department to a trusted service provider. The first three problems I identified in my last blog are that today, IT decides:
  • When the application is delivered
  • To whom the application is delivered
  • Why the application is delivered
In fact, the only ... READ MORE>>
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FEB
10
Zander-new Our video demonstration of the self-service capability of an employee using the RES IT Store and automation with no manual intervention from IT. Join Karl Heisenberg on his first day of work at Quantum Inc as he sets up his mobile number with Quantum and adds it to his email signature. If you enjoyed this video, check out the other in our IT Store Demo series: RES IT Store Demo Series: Onboarding For more information on the RES IT Store visit www.itstore.com. (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('794-EGN-208'); } } var ... READ MORE>>
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FEB
06
In order to use the RES IT Store, IIS needs to be configured in a specific way. In this blog post we will describe how to install and configure Microsoft IIS on several Microsoft Windows Server editions. Installing Microsoft IIS for RES IT Store on Microsoft Windows Server 2012. Installing Microsoft IIS for RES IT Store on Microsoft Windows Server 2008R2. Installing Microsoft IIS for RES IT Store on Microsoft Windows Server 2012 Start Server Manager On the Add Roles and Feature wizard select Web Server (IIS): Click on Next three times and select these features: Note: When you select ASP.NET 4.5 this window will be displayed, in this window click Add Features: Click next and install. Reboot ... READ MORE>>
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