This is the third post in a series about ITaaS. The posts walk IT admins through the steps of enabling true ITaaS, starting from the last step. This post will cover the importance of service enablement and service delivery.

By Adam Stockley, Pre-sales Consultant, RES Software

As I explained in my previous post, when describing the configuration of services within the catalog, simply installing an application is not necessarily enough for the full enablement of a service. And what about services that don’t actually require installation in order for them to work?

Service Enablement

Technology that is deployed ... READ MORE>>

Last week, I kicked off my blog series on IT as a Service. Check out part 1 here to learn why ITaaS should be a critical part of your IT strategy. This post will explore chargeback and service catalogs — two of the final steps in achieving a truly service-oriented delivery model.

By Adam Stockley, Pre-sales Consultant, RES Software

Sometimes, understanding the final piece of a puzzle helps you make the right decisions along the way. While chargeback is a critical part of ITaaS, its success is dependent on the previous steps you take in building an ITaaS model.

Chargeback In ... READ MORE>>

This post is the first in a series surrounding IT as a Service (ITaaS) and what it means to today’s IT managers. This series kickoff times with the availability of RES Automation Manager 2012. RES Automation Manager lays the foundation for organizations to introduce ITaaS.

By Adam Stockley, Pre-sales Consultant, RES Software

“Cloud” and “Consumerization of IT” have been the focus of many discussions recently. How are these defined? What do they mean? Most importantly for me, how do they impact what I do every day as a pre-sales guy at RES Software?

I’d argue that both terms have their grounding ... READ MORE>>

By Dave Bryant, Senior Product Manager

Introduction:
RES Folder Synchronization is an enhancement of Microsoft’s File and Folder Synchronization Framework.  RES adds context awareness and filters around the default Microsoft solution in order to enable better control over what is synchronized and under what conditions.

Microsoft Encrypting File System (EFS):
RES Folder Synchronization works seamlessly with Microsoft EFS if EFS is enabled on both the client and the backend.  EFS, by default, is enabled on Windows XP and higher, including Windows 7 and Windows 2008 R2.  Microsoft EFS is a file level encryption and therefore can dynamically encrypt and decrypt files and folders on demand when they are accessed.  To enable EFS, select either ... READ MORE>>

When you live in Boston, and it’s the middle of January, how do you tell your wife and the mother of your 4 sons that you have to go to Orlando, Florida, Disney World, for work? If you’re like me, you don’t. You send her a text and leave in the middle of the night.

Recently I had the pleasure of teaming with my fellow RESonians Gene Bonacci and Josh Goodstein to sponsor the Citrix annual Sales Kick Off (SKO) in the Peabody hotel and convention center in the heart of sunny Orlando, Florida. The weather was pleasant but certainly not what I would call ... READ MORE>>