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	<title>RES Software Blog</title>
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		<title>IT as a Service &#8211; Part 2: Chargeback and the Service Catalog</title>
		<link>http://blog.ressoftware.com/index.php/2012/02/15/it-as-a-service-part-2-chargeback-and-the-service-catalog/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/02/15/it-as-a-service-part-2-chargeback-and-the-service-catalog/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 15:09:39 +0000</pubDate>
		<dc:creator>RES Software</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[IT Strategy]]></category>
		<category><![CDATA[Chargeback]]></category>
		<category><![CDATA[ITaaS]]></category>
		<category><![CDATA[RES Software]]></category>
		<category><![CDATA[Service Catalog]]></category>
		<category><![CDATA[Workflow]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3936</guid>
		<description><![CDATA[Last week, I kicked off my blog series on IT as a Service. Check out part 1 here to learn why ITaaS should be a critical part of your IT strategy. This post will explore chargeback and service catalogs — two of the final steps in achieving a truly service-oriented delivery model. By Adam Stockley, Pre-sales Consultant, RES Software Sometimes, understanding the final piece of a puzzle helps you make the right decisions along the way. While chargeback is a critical part of ITaaS, its success is dependent on the previous steps you take in building an ITaaS model. Chargeback In essence, chargeback is the ability to levy the cost of delivering an IT service to a business unit whose &#8230; <a href="http://blog.ressoftware.com/index.php/2012/02/15/it-as-a-service-part-2-chargeback-and-the-service-catalog/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>IT as a Service &#8211; Part 1: Starting from the End</title>
		<link>http://blog.ressoftware.com/index.php/2012/02/07/it-as-a-service-part-1-starting-from-the-end/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/02/07/it-as-a-service-part-1-starting-from-the-end/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 13:45:38 +0000</pubDate>
		<dc:creator>RES Software</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[IT Strategy]]></category>
		<category><![CDATA[ITaaS]]></category>
		<category><![CDATA[Microsoft IO]]></category>
		<category><![CDATA[RES Automation Manager 2012]]></category>
		<category><![CDATA[RES Software]]></category>
		<category><![CDATA[Service Oriented]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3921</guid>
		<description><![CDATA[This post is the first in a series surrounding IT as a Service (ITaaS) and what it means to today’s IT managers. This series kickoff times with the availability of RES Automation Manager 2012. RES Automation Manager lays the foundation for organizations to introduce ITaaS. By Adam Stockley, Pre-sales Consultant, RES Software “Cloud” and “Consumerization of IT” have been the focus of many discussions recently. How are these defined? What do they mean? Most importantly for me, how do they impact what I do every day as a pre-sales guy at RES Software? I’d argue that both terms have their grounding in an acronym, which has been around for a while now, ITaaS, or IT as a Service. I’ve decided &#8230; <a href="http://blog.ressoftware.com/index.php/2012/02/07/it-as-a-service-part-1-starting-from-the-end/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
		<wfw:commentRss>http://blog.ressoftware.com/index.php/2012/02/07/it-as-a-service-part-1-starting-from-the-end/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>RES Folder Synchronization and Microsoft Encryption</title>
		<link>http://blog.ressoftware.com/index.php/2012/02/03/res-folder-synchronization-and-microsoft-encryption/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/02/03/res-folder-synchronization-and-microsoft-encryption/#comments</comments>
		<pubDate>Fri, 03 Feb 2012 17:54:13 +0000</pubDate>
		<dc:creator>RES Software</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Technical]]></category>
		<category><![CDATA[EFS]]></category>
		<category><![CDATA[Encryption]]></category>
		<category><![CDATA[Folder Syncrhonization]]></category>
		<category><![CDATA[RES Software]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3883</guid>
		<description><![CDATA[By Dave Bryant, Senior Product Manager Introduction: RES Folder Synchronization is an enhancement of Microsoft’s File and Folder Synchronization Framework.  RES adds context awareness and filters around the default Microsoft solution in order to enable better control over what is synchronized and under what conditions. Microsoft Encrypting File System (EFS): RES Folder Synchronization works seamlessly with Microsoft EFS if EFS is enabled on both the client and the backend.  EFS, by default, is enabled on Windows XP and higher, including Windows 7 and Windows 2008 R2.  Microsoft EFS is a file level encryption and therefore can dynamically encrypt and decrypt files and folders on demand when they are accessed.  To enable EFS, select either the file or folder, right click &#8230; <a href="http://blog.ressoftware.com/index.php/2012/02/03/res-folder-synchronization-and-microsoft-encryption/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Notes From The Road &#8211; Part 8: The XenDesktop PoC Runbook</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/31/notes-from-the-road-part-8-the-xendesktop-poc-runbook/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/31/notes-from-the-road-part-8-the-xendesktop-poc-runbook/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 20:49:59 +0000</pubDate>
		<dc:creator>Sean Donahue</dc:creator>
				<category><![CDATA[Citrix]]></category>
		<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Halle Berry]]></category>
		<category><![CDATA[Orlando]]></category>
		<category><![CDATA[Proof of Concept]]></category>
		<category><![CDATA[RES Software]]></category>
		<category><![CDATA[SKO]]></category>
		<category><![CDATA[XenDesktop]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3864</guid>
		<description><![CDATA[When you live in Boston, and it’s the middle of January, how do you tell your wife and the mother of your 4 sons that you have to go to Orlando, Florida, Disney World, for work? If you’re like me, you don’t. You send her a text and leave in the middle of the night. Recently I had the pleasure of teaming with my fellow RESonians Gene Bonacci and Josh Goodstein to sponsor the Citrix annual Sales Kick Off (SKO) in the Peabody hotel and convention center in the heart of sunny Orlando, Florida. The weather was pleasant but certainly not what I would call balmy. Given this, I was shocked when, sitting by the pool grill in my shorts &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/31/notes-from-the-road-part-8-the-xendesktop-poc-runbook/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>RES Automation Manager : the Dispatcher discovery process</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/27/res-automation-manager-the-dispatcher-discovery-process/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/27/res-automation-manager-the-dispatcher-discovery-process/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 12:47:22 +0000</pubDate>
		<dc:creator>Rob de Korte</dc:creator>
				<category><![CDATA[Technical]]></category>
		<category><![CDATA[Automation Manager]]></category>
		<category><![CDATA[Environment]]></category>
		<category><![CDATA[Wisdom]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3825</guid>
		<description><![CDATA[In one of my previous blog articles I promised to give you a closer look at the Dispatcher Discovery process. It took me a while but now I will fulfill that promise. Together with my colleague Bas van Goor I created an overview of the discovery process and in this article I will walk you through it. Why do we actually need a discovery process? The RES Automation Manager Agent doesn’t communicate directly with the database. It does so by means of one or more Dispatchers and for an uninterrupted communication process it needs to have a list of functional and reachable Dispatchers in its memory. Building an initial list of Dispatchers in memory is what we call the discovery &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/27/res-automation-manager-the-dispatcher-discovery-process/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
		<wfw:commentRss>http://blog.ressoftware.com/index.php/2012/01/27/res-automation-manager-the-dispatcher-discovery-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Answer: RES HyperDrive</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/26/the-answer-res-hyperdrive/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/26/the-answer-res-hyperdrive/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 16:55:55 +0000</pubDate>
		<dc:creator>jdgiwettlaufer</dc:creator>
				<category><![CDATA[CoIT]]></category>
		<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Product News]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3750</guid>
		<description><![CDATA[Today RES Software announced an exciting new addition to the RES Software portfolio that answers one of the biggest challenges users and IT face today — securing and compliant access to user data.  Without an enterprise-class solution, users have adopted their own &#8220;Follow Me Data&#8221; solutions, and brought personal, public and cloud-based services into the office, bypassing structured corporate services with personal, consumer services.  This has created risk for the business, and unless IT can provide seamless solutions to the user, the trend will continue. RES HyperDrive is a secure way to deliver Follow Me Data and file-sharing with the enterprise-class security of on-premises technology. Available on any device, anywhere, RES HyperDrive empowers IT organizations to better serve an increasingly &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/26/the-answer-res-hyperdrive/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
		<wfw:commentRss>http://blog.ressoftware.com/index.php/2012/01/26/the-answer-res-hyperdrive/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Performance tuning tips RES Workspace Manager 2011 &#8211; Part 2</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/26/performance-tuning-tips-res-workspace-manager-2011-part-2/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/26/performance-tuning-tips-res-workspace-manager-2011-part-2/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 09:02:00 +0000</pubDate>
		<dc:creator>Roland van Dorp</dc:creator>
				<category><![CDATA[Technical]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3753</guid>
		<description><![CDATA[Since I like this way of providing information more and more, encouraged by very positive feedback from our partners and customers, here a short addition to my last performance tuning blog. Recently we run into an alarm state 1 at the beautiful orange colored RES Suppport floor: two reports of a slow responding RES Workspace Manager environment, could not be a coincident, although&#8230;. Performance blog 1 didn&#8217;t help, part 2 is born by that. Luckily the issue has been sorted out quickly, check out the first one below. Remove RES Workspace Manager full install from Database/SQL and File server With a full installation of RES Workspace Manager the security drivers are being installed on the system. Although RES is not active within a session, the filterdrivers are &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/26/performance-tuning-tips-res-workspace-manager-2011-part-2/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
		<wfw:commentRss>http://blog.ressoftware.com/index.php/2012/01/26/performance-tuning-tips-res-workspace-manager-2011-part-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Notes From The Road – Part 7 … Product Certifications Deliver Confidence</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/23/notes-from-the-road-part-7-product-certifications-deliver-confidence/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/23/notes-from-the-road-part-7-product-certifications-deliver-confidence/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 14:00:56 +0000</pubDate>
		<dc:creator>Sean Donahue</dc:creator>
				<category><![CDATA[Citrix]]></category>
		<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Default]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[VMware]]></category>
		<category><![CDATA[Amsterdam]]></category>
		<category><![CDATA[Certification]]></category>
		<category><![CDATA[Citrix Ready]]></category>
		<category><![CDATA[Partner]]></category>
		<category><![CDATA[RES Software]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3718</guid>
		<description><![CDATA[Are you certifiable? As I sit in my hotel room at the Park Hotel in the heart of beautiful Amsterdam, pondering my “Tim Tebow-ian” lifestyle, my mind turns to the subject of certifications. What else would I think about in Amsterdam? This is a subject I have gained a lot of experience in over the past 20 years. 20 years? Did I just type “20 years?” I cannot believe I am able to say that I have been in the software industry for two decades. I could have sworn I was only 29 years old! Anyway, while at the RES Sales Kick Off event here, one of my new colleagues from the USA and his counterpart from Germany asked me &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/23/notes-from-the-road-part-7-product-certifications-deliver-confidence/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
		<wfw:commentRss>http://blog.ressoftware.com/index.php/2012/01/23/notes-from-the-road-part-7-product-certifications-deliver-confidence/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Best practices on configuring RES Virtual Desktop Extender</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/18/best-practices-on-configuring-res-virtual-desktop-extender-2/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/18/best-practices-on-configuring-res-virtual-desktop-extender-2/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 20:18:56 +0000</pubDate>
		<dc:creator>Guido Drissen</dc:creator>
				<category><![CDATA[Default]]></category>
		<category><![CDATA[Technical]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3520</guid>
		<description><![CDATA[In 2011 RES Software released RES VDX and RES Subscriber for VDX. These are the next generation applications of Workspace Extender and RES Subscriber. By using this software, it&#8217;s possible to use locally installed applications in a remote desktop. At the Support department we receive questions regarding several different aspects of this product. In this article I will mention some best practices and FAQ&#8217;s of RES VDX. The configuration can be different when using RES VDX in a standalone configuration from a configuration when it&#8217;s integrated into RES Workspace Manager. Both configurations will be mentioned in each section. How the RES VDX Engine is started In a standalone configuration, the RES VDX Engine will be started in a user session &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/18/best-practices-on-configuring-res-virtual-desktop-extender-2/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
		<wfw:commentRss>http://blog.ressoftware.com/index.php/2012/01/18/best-practices-on-configuring-res-virtual-desktop-extender-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Happy New Year</title>
		<link>http://blog.ressoftware.com/index.php/2012/01/03/happy-new-year/</link>
		<comments>http://blog.ressoftware.com/index.php/2012/01/03/happy-new-year/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 18:52:54 +0000</pubDate>
		<dc:creator>jdgiwettlaufer</dc:creator>
				<category><![CDATA[Corporate]]></category>
		<category><![CDATA[Default]]></category>
		<category><![CDATA[Trends]]></category>
		<category><![CDATA[Windows 8]]></category>
		<category><![CDATA[Context-Aware]]></category>
		<category><![CDATA[Hybrid]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[ITaaS]]></category>
		<category><![CDATA[RES Software]]></category>
		<category><![CDATA[VMblog]]></category>
		<category><![CDATA[Windows 7]]></category>

		<guid isPermaLink="false">http://blog.ressoftware.com/?p=3414</guid>
		<description><![CDATA[Happy New Year. Recently I guest blogged on VMBlog.com about the upcoming year in our industry and what it means to the RES portfolio. Here are some highlights. With the increasing adoption of devices such as smartphones, tablets, touch sensitive screens and sub compact, ultra portable hardware, enterprises are going to realize that their employees are using these to access data and applications throughout the day. Android, Windows 7 (with the launch of Windows 8) and iOS all have enterprise and consumer experiences people desire. The biggest point of disruption to the IT department is Christmas, as new technology floats into the hands of corporate users. Where IT does not have a solution, niche point providers found across the internet &#8230; <a href="http://blog.ressoftware.com/index.php/2012/01/03/happy-new-year/">READ MORE <span class="meta-nav">&#62;&#62;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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