Microsoft introduced in Windows 7 a new technique called pinning as an improvement to the Taskbar, with this feature you can pin your favorite programs to the StartMenu or Taskbar.  At the support department we are getting questions about pinning quite frequently, that's why I will try to explain which ways there are to pin applications to the Taskbar and how this works within a RES Workspace Manager managed environment. In part 1 I will discuss the methods about how you can pin items to the taskbar in a RES Workspace Manager managed environment. In part 2 of this topic I will show you a user case about how you can distribute default applications which are ... READ MORE>>

Spring has sprung, the flowers are blooming and Citrix is releasing the newest version of XenDesktop. Is there any better time of the year? I was at a gathering of over 250 seasoned Citrix customers and partners in LA learning about the newest virtualization technologies and strategies available. The west coast team, Nathaniel Chadbourne and Rick Eilenberger, host these Technology Exchanges a few times each year and every one is more impressive than the last. The Tech Exchanges are a full day of immersive presentations on new features and functions. I also got to listen in to my new friend, Bhumik Patel’s presentation on ... READ MORE>>

This is the fourth and final post in a series covering ITaaS. Catch up here, as I start from the end of the ITaaS spectrum, giving IT admins a comprehensive view of how all the pieces of ITaaS  must come together for a successful transformation.  This post will cover the first step in the process, the crucial discovery phase.

By Adam Stockley, Pre-sales Consultant, RES Software

Discovery The first step in any transformation is to understand exactly what you are dealing with today. IT infrastructures are complex, and in many cases, the requirement for flexibility has led to an ad-hoc, unstructured approach to ... READ MORE>>

Home away from home. I think it a rare occurrence when someone could have had multiple careers like I have, yet one thing remains the same; my frequent trips to the Microsoft campus in Redmond Washington. I would say that I started coming here with a steady frequency back in 2004 when I spent a week at SEATAC airport working for Softricity. Back in those days I was a Hilton points guy.

Then I went to Marriott attaining Gold status, which is nothing when compared to my friend Steve Campbell who is lifetime platinum status. The past several years, I have been a frequenter of the ... READ MORE>>

This is the third post in a series about ITaaS. The posts walk IT admins through the steps of enabling true ITaaS, starting from the last step. This post will cover the importance of service enablement and service delivery.

By Adam Stockley, Pre-sales Consultant, RES Software

As I explained in my previous post, when describing the configuration of services within the catalog, simply installing an application is not necessarily enough for the full enablement of a service. And what about services that don’t actually require installation in order for them to work?

Service Enablement

Technology that is deployed ... READ MORE>>