MAR
26
Diana headshotCustomers are the lifeblood of RES Software so we have been placing greater emphasis on building and sustaining those relationships. Last year we launched the RES Customer Advisory Board (CAB) to complement UserVoice (our forum where customers can enter ideas and suggestions about RES products) and our long-standing, more technically oriented RES Software Valued Professionals. We wanted to gain a different, more senior-level perspective on our technology and its applications. Which we have with our CAB which consists of both business and technical execs from different parts of the globe, representing the Finance, Technology, Insurance, Healthcare, Energy and Legal industries. Earlier this year, we hosted our first face-to-face CAB ... READ MORE>>
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MAR
06
Fisher-0904As outlined in Part 1, I believe that it’s the simplicity and speed of consumerized solutions that is causing enterprise IT its biggest reputational challenges with end-users. However, IT still needs to maintain control and compliance while providing the level of service users expect, and now require. How do we fix the problem? So, what’s the solution? The solution starts way before an end-user contacts the service desk. It begins with a fresh look at IT service delivery. At RES Software, we believe that IT must modernize the way it interacts with end-users by focusing on four (4) key areas ... READ MORE>>
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MAR
06
Fisher-0904In Bob’s video blog post, A Vision Fulfilled, he talks about how creating the RES IT Store has been part of his greater vision for RES Software for more than a decade. And if you’ve read Klaus’s blog post, The New Standard, you can clearly see why as a company we have gone in the direction of the IT Store. In this post, I’d like to share some thoughts about the RES IT Store and how it can play a critical role in transforming the speed of your IT service delivery and more importantly, the relationship your IT organization has with its end-users. The Service Desk – Enterprise IT’s “Canary ... READ MORE>>
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FEB
26
Sean headshotNow that the @ressoftware IT Store has launched, our annual kickoff event has ended, and my duties as Master of Ceremonies (emcee) are complete, I am looking to define my Management by Objectives or MBO’s for 2014. After all, don’t we all love writing our MBO’s every new fiscal year? I would rather be a contestant in the Hunger Games than try to predict what I will accomplish in the coming year. But I digress, here are three MBO’s that any IT Pro can easily achieve with help from the right solutions. (Want to skip to the ending? Those solutions are in the RES Suite ... READ MORE>>
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FEB
11

Michel RothFor those of you familiar with RES Software, it should be no surprise that we have a strong heritage as a key component of a successful desktop virtualization deployment…first with RES Workspace Manager in 1999, later with RES Automation Manager in 2005 and now with the RES IT Store.

RES Software is also a strong supporter of the desktop virtualization community as a participant in a multitude of events including, but not limited to, BriForum, E2EVC and the various Citrix users groups. In staying with this mantra, we are also supportive of the great work conducted by Project VRC including their new State of ... READ MORE>>
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