Last week, I kicked off my blog series on IT as a Service. Check out part 1 here to learn why ITaaS should be a critical part of your IT strategy. This post will explore chargeback and service catalogs — two of the final steps in achieving a truly service-oriented delivery model.

By Adam Stockley, Pre-sales Consultant, RES Software

Sometimes, understanding the final piece of a puzzle helps you make the right decisions along the way. While chargeback is a critical part of ITaaS, its success is dependent on the previous steps you take in building an ITaaS model.

Chargeback In ... READ MORE>>

This post is the first in a series surrounding IT as a Service (ITaaS) and what it means to today’s IT managers. This series kickoff times with the availability of RES Automation Manager 2012. RES Automation Manager lays the foundation for organizations to introduce ITaaS.

By Adam Stockley, Pre-sales Consultant, RES Software

“Cloud” and “Consumerization of IT” have been the focus of many discussions recently. How are these defined? What do they mean? Most importantly for me, how do they impact what I do every day as a pre-sales guy at RES Software?

I’d argue that both terms have their grounding ... READ MORE>>

When you live in Boston, and it’s the middle of January, how do you tell your wife and the mother of your 4 sons that you have to go to Orlando, Florida, Disney World, for work? If you’re like me, you don’t. You send her a text and leave in the middle of the night.

Recently I had the pleasure of teaming with my fellow RESonians Gene Bonacci and Josh Goodstein to sponsor the Citrix annual Sales Kick Off (SKO) in the Peabody hotel and convention center in the heart of sunny Orlando, Florida. The weather was pleasant but certainly not what I would call ... READ MORE>>

Today RES Software announced an exciting new addition to the RES Software portfolio that answers one of the biggest challenges users and IT face today — securing and compliant access to user data.  Without an enterprise-class solution, users have adopted their own "Follow Me Data" solutions, and brought personal, public and cloud-based services into the office, bypassing structured corporate services with personal, consumer services.  This has created risk for the business, and unless IT can provide seamless solutions to the user, the trend will continue.

RES HyperDrive is a secure way to deliver Follow Me Data and file-sharing with the enterprise-class security of on-premises technology. ... READ MORE>>

Are you certifiable?

As I sit in my hotel room at the Park Hotel in the heart of beautiful Amsterdam, pondering my “Tim Tebow-ian” lifestyle, my mind turns to the subject of certifications. What else would I think about in Amsterdam? This is a subject I have gained a lot of experience in over the past 20 years. 20 years? Did I just type “20 years?” I cannot believe I am able to say that I have been in the software industry for two decades. I could have sworn I was only 29 years old!

Anyway, while at the RES Sales Kick Off event here, ... READ MORE>>