JUL
24
photo of bobIT departments today are so inundated with projects that they often can barely keep their head above water. They are already tasked with the maintenance of the IT infrastructure and the ongoing management and delivery of IT services, but are commonly requested to provide additional services that are not aligned with the IT core mission. It is time we take a closer look at the role of IT and assess which responsibilities should in fact belong to IT and what should instead lie in the domain of the business. In many organizations, IT is responsible for managing business decisions while delivering technology. In other words, IT is often tasked with ... READ MORE>>
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MAY
07
Dave bryantMany are aware that RES Workspace Manager has managed application security, the ability to block non-approved applications. While this is a great feature, what happens if you need to block something other than an application? As we showed in our recent blog on the Zero-Day security flaw in Internet Explorer, there are numerous safeguard options with RES Workspace Manager. In this blog, let us explore how to execute those options. Fortunately for this flaw, Microsoft has released a patch for all operating systems, including XP; however that may not happen the next time so it’s much better to be safe than sorry. Blocking an Application The most obvious ... READ MORE>>
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MAY
02
In today’s environments, the needs of end users in enterprise businesses change quickly and constantly. RES Workspace Manager can help transform the existing landscape and it can help ease the transition from a “green-field“ situation to a fully managed environment. The most important constant in any workspace are the applications and how they are presented to the end user. In years of managing millions of desktops, Workspace Manager has developed unique functionality  that allows customers to seamlessly migrate from a unmanaged state to a state where IT has the control it needs and the end users have access to the applications they need, when they need it. This special feature of Workspace Manager is called ‘Merge mode’. We’ve recently ... READ MORE>>
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APR
10

Michel RothPasswords are the most common form of authentication in the world. They are easy, require little training, and present few technical challenges. However, passwords are also prone to user error and can be one of the most expensive burdens on IT service desks. In fact, Gartner estimates that “in a non-automated support model, password reset costs range from $51 (best case) to $147 (worst case) in labor alone” and that “password reset requests make up 10% - 30% of all help desk calls”.

Thankfully, the RES Suite 2014 enables enterprises to offer self-service password management, eliminating the service desk’s involvement and dramatically reducing cost for ... READ MORE>>
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APR
09
Diana headshotWe are excited to be a part of the ServiceNow ecosystem! Integrating with one of the fastest growing technology companies in North America, with a market cap of more than $9 Billion, we are ready to help meet the challenges of customers seeking that modern enterprise IT Service Management platform. We at RES Software are proud to be a Certified ServiceNow Integration Partner, as we are committed to growing smart and strategic partnerships to better meet the needs of our customers. What do RES and ServiceNow have in common? I would say we share a common mindset around customers. We at RES Software have built our design philosophy around our customers. ... READ MORE>>
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