APR
10

Michel RothPasswords are the most common form of authentication in the world. They are easy, require little training, and present few technical challenges. However, passwords are also prone to user error and can be one of the most expensive burdens on IT service desks. In fact, Gartner estimates that “in a non-automated support model, password reset costs range from $51 (best case) to $147 (worst case) in labor alone” and that “password reset requests make up 10% - 30% of all help desk calls”.

Thankfully, the RES Suite 2014 enables enterprises to offer self-service password management, eliminating the service desk’s involvement and dramatically reducing cost for ... READ MORE>>
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APR
09
Diana headshotWe are excited to be a part of the ServiceNow ecosystem! Integrating with one of the fastest growing technology companies in North America, with a market cap of more than $9 Billion, we are ready to help meet the challenges of customers seeking that modern enterprise IT Service Management platform. We at RES Software are proud to be a Certified ServiceNow Integration Partner, as we are committed to growing smart and strategic partnerships to better meet the needs of our customers.

What do RES and ServiceNow have in common? I would say we share a common mindset around customers. We at RES Software have built our design philosophy ... READ MORE>>
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FEB
19
Zander-new Our video demonstration of the process of onboarding a new employee using the RES IT Store and automation with no manual intervention from IT. Join Karl Heisenberg on his first day of work at Quantum Inc and see how the RES IT Store will get all of his services ready for him to start working. If you enjoyed this video, check out the other in our IT Store Demo series: RES IT Store Demo Series: Self Servicing Mobile Number For more information on the RES IT Store visit www.itstore.com. // ... READ MORE>>
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FEB
13
Zander-newIn my previous blog post, 4 Faults with IT as a Service and How to Avoid Them, I recommended as a first step solution to start automating your daily IT activities as the foundation for ITaaS. But as stated, that’s only the foundation. Today I will explain how you can take ITaaS to the next level – by adding true value to your offering and elevate the IT department to a trusted service provider. The first three problems I identified in my last blog are that today, IT decides:
  • When the application is delivered
  • To whom the application is delivered
  • Why the application is delivered
In fact, the only ... READ MORE>>
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FEB
10
Zander-new Our video demonstration of the self-service capability of an employee using the RES IT Store and automation with no manual intervention from IT. Join Karl Heisenberg on his first day of work at Quantum Inc as he sets up his mobile number with Quantum and adds it to his email signature. If you enjoyed this video, check out the other in our IT Store Demo series: RES IT Store Demo Series: Onboarding For more information on the RES IT Store visit READ MORE>>
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