Author Archives: support

Apr
04
One of our new colleagues over at R&D had a test environment that contained two machines that were almost identical but, for testing purposes, could never be online simultaneously. So he always had to shut down the one machine before he could fire up the other. He has a task that needs to be executed on one of those machines. It doesn't really matter which one because the task makes use of a connector to make changes on a Domain or Exchange Server, whatever. He complained that he couldn't schedule the job because he never knew in advance which of the two machines would be up. RES Wisdom has a very simple solution for that. All he has to do ... READ MORE>>
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Mar
24

Printer issues, always fun…… yeah, if you know where to look for. I would like to describe how to troubleshoot printer issues, using RES PowerFuse settings and logging, give in depth information where to look for within user configuration files and user registry and much more to get you on track solving printer related issues.

How to begin troubleshooting? It is important to check the configuration within the RES PowerFuse Management Console. Only with the correct settings you will be able to use the RES PowerFuse event logging in a proper way. Screenshots and descriptions are made based on RES PowerFuse 2010, but similar could be found within earlier versions. 1. Settings Set the following in order to ... READ MORE>>
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Mar
12
We opened our own YouTube channel this week. We hope to provide you with more and more information by using this blog and showing you our videos. Currently there are three videos available. They are pretty basic but there is more to come! Please subscribe to our channel and stay tuned! http://www.youtube.com/user/RESSoftwareSupport ****Please let us know if you have any requests!**** The first 3 videos: ... READ MORE>>
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Mar
04
This blog will be interesting if you already have a RES PowerFuse 2008 environment running and want to upgrade to RES PowerFuse 2010. Especially if you do not have a test environment running yet to test the upgrade. And of course explore the new possibilities, features and enhancements of RES PowerFuse 2010.    Why do you need to test? You can ask yourself why you should need to test this upgrade? Doesn't RES Software test its own products?    Well, we do test all of our products very intensive. Of course all supported Operating Systems are tested together with many known scenario's we've learned from our customers through the years. Also, RES PowerFuse 2010 (and all ... READ MORE>>
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Mar
04
You now know how to build a good RES PowerFuse 2010 test enviroment, you are probably thinking about moving toward RES PowerFuse 2010 in a production enviroment. So you and your (key) users have tested RES PowerFuse 2010 and even better your company and users have accepted this enviroment and are ready and confident to start using RES PowerFuse 2010 in production.
  • Upgrade your current RES PowerFuse 2008 production database and machines to RES PowerFuse 2010.
  • Build a brand new enviroment. Create a new RES PowerFuse 2010 database and a fresh installation of RES PowerFuse 2010(maybe even after a new operating system installation). Next start importing BuildingBlock from your Test enviroment into your new production enviroment.
  • Start using your test
  • ... READ MORE>>
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