Announcing RES Automation Manager 2012

By Jeff Wettlaufer, Senior Director Global Product Marketing

Hi everyone, this week we are announcing the launch of RES Automation Manager 2012 at Citrix Synergy Barcelona.

Automation Manager 2012 delivers the automation of tasks beyond the traditional command line. It bridges client, datacenter, physical, virtual and cloud services with centrally managed, relationship-oriented tasks and runbooks. Automation Manager 2012 also provides the ability to consistently provision complex tasks across an unlimited number of repositories by a range of IT staff levels with centralized automation, auditing and delegation of control.

Automation Manager 2012 provides lifecycle management to network resources. It allows administrators to provision new services, maintain production resources with simplified automation, and reflect the ever changing needs of IT. The new release allows organizations to increase their capacity through an efficient tiered dispatcher hierarchy, and support ever growing service request complexity with simplified infrastructure management.

Automation Manager 2012 reduces help desk calls and desk side visits by providing an IT Service Catalog that either automatically delivers services, or through a Self Service catalog for end users, all based on business rules. 

With automated delivery these changes are reflected immediately in the users context aware workspace without any help desk assistance.

So what’s new with Automation Manager 2012? Building on the robust platform of Automation Manager 2011, Automation Manager 2012 enhances existing capabilities and adds new features for our customers, including:

• Cross platform management support (including Red Hat and SUSE)
• Microsoft System Center Configuration Manager integration
• Scalability and performance improvements, including native 64-bit support
• Further support for multi-tenancy infrastructure, assisting systems integrators with Desktop-as-a-Service initiatives
• Launch window support, aiding risk mitigation by limiting what can be managed during working hours
• Agent, team and evaluator relationship enhancements. This allows for running a query and then automatically performing an action based on the outcome
• Advanced granularity  for security permissions, helping achieve compliance and regulatory management

Lots more to come on Automation Manager. If you are at Synergy Barcelona, come check us out at booth #200.

Jeff Wettlaufer
Sr. Director, Product Marketing, RES Software