APR
16
bob You may have read in the media about serious security vulnerability in the OpenSSL libraries nicknamed "Heartbleed". About Heartbleed The following is a snippet from heartbleed.com on the Heartbleed bug. The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs). heartbleed The Heartbleed bug allows anyone ... READ MORE>>
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APR
10

Michel RothPasswords are the most common form of authentication in the world. They are easy, require little training, and present few technical challenges. However, passwords are also prone to user error and can be one of the most expensive burdens on IT service desks. In fact, Gartner estimates that “in a non-automated support model, password reset costs range from $51 (best case) to $147 (worst case) in labor alone” and that “password reset requests make up 10% - 30% of all help desk calls”.

Thankfully, the RES Suite 2014 enables enterprises to offer self-service password management, eliminating the service desk’s involvement and dramatically reducing cost for ... READ MORE>>
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APR
09
Diana headshotWe are excited to be a part of the ServiceNow ecosystem! Integrating with one of the fastest growing technology companies in North America, with a market cap of more than $9 Billion, we are ready to help meet the challenges of customers seeking that modern enterprise IT Service Management platform. We at RES Software are proud to be a Certified ServiceNow Integration Partner, as we are committed to growing smart and strategic partnerships to better meet the needs of our customers.

What do RES and ServiceNow have in common? I would say we share a common mindset around customers. We at RES Software have built our design philosophy ... READ MORE>>
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MAR
28
DougA few great weeks on the road have just come to an end; and with a chance to breathe, comes a chance to reflect. Two things I found myself thinking about on my plane ride from HIMSS were ogres and onions. Keep reading...it makes sense. The Value of Stolen EHR One of the sessions I attended at HIMSS reviewed Florida’s system for evaluating eligibility, and managing access, for healthcare and other government benefits. A key point for me was the number, breadth, and sophistication of criminals blog callouttargeting healthcare; and the increasing demand for stolen patient records. Estimates ... READ MORE>>
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MAR
26
Diana headshotCustomers are the lifeblood of RES Software so we have been placing greater emphasis on building and sustaining those relationships. Last year we launched the RES Customer Advisory Board (CAB) to complement UserVoice (our forum where customers can enter ideas and suggestions about RES products) and our long-standing, more technically oriented RES Software Valued Professionals. We wanted to gain a different, more senior-level perspective on our technology and its applications. Which we have with our CAB which consists of both business and technical execs from different parts of the globe, representing the Finance, Technology, Insurance, Healthcare, Energy and Legal industries. Earlier this year, we hosted our first face-to-face CAB ... READ MORE>>
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